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The true test of a leader: would your team voluntarily follow you if they were given the choice not to? For 60% of the leaders I’ve met,...

A company is no more than a bunch of people who share the same client and the same values, processes, and tools to deliver something a...

Happiness = Results - Expectations. If you aren’t happy, it’s time to inspect your expectations or your discipline to achieve them. Hint:...

Anyone feel bloated? More businesses die from indigestion than starvation. David Packard (the founding “P” of Hewlett-Packard) couldn’t...

Just like an angry tirade without constructive feedback is not helpful, praise without a specific example is equally destructive. As Kim...

What’s the definition of strategy? It’s probably the most misused term in the workplace. Strategy isn’t your goals. It’s not what you...

Up to 50% of information is lost in communicating about something you heard or saw first hand to the NEXT person. So how much context and...

You don’t work for your boss or leader, you work for your clients. I can’t tell you how many times I’ve heard “I work for <name>” or “the...

Be grateful for who you’re with, not what you have. And if you happen to enjoy the people you work with, be even more grateful for that....

The word “leader” comes from an Old English word meaning “to go before as a guide”. The word has nothing to do with authority, command,...

Don't make gross coffee. When you add sugar to your coffee, you can't remove it. Most companies operate in adaptive environments. What's...

Think and communicate in probabilities, not in certainties. With the exception of some mathematical and scientific rules of the universe...

If you produce something for your customers where your outcome is 100% knowable and predictable, eliminate variability in your production...

If you're struggling with making choices on where your company should play and how it's going to win, simplify your thought process by...