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Sam Walton Was Right

You don’t work for your boss or leader, you work for your clients.



I can’t tell you how many times I’ve heard “I work for <name>” or “the people who work for me …“


Not only are these odd statements, but they’re entirely untrue. Forgetting who you really work for is a surefire way to ensure you go out of business.


No one works for you. And you don’t work for anyone but your clients, whoever they are.


As the legendary Sam Walton put it: “There is only one boss. The customer. And they can fire everybody in the company from the chairman on down, simply by spending their money somewhere else.”


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